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Terms & conditions
Ordering, Purchase and Return Policy
- Terms used
1.1. Seller – ELiZA (SIA “V-44”, Reg. No. 44103104760);
1.2. Buyer - a natural person of full age who purchases goods from the Seller, a minor (from 14 to 18 years old) who has the permission of a parent or guardian (except when he/she pays from his/her own income), a legal entity or a person's authorized representative;
1.3. Terms of use – agreements and regulations that determine the relationship, rights, obligations and responsibilities of the Buyer and the Seller;
1.4. Purchase-sale agreement – an agreement concluded between the Buyer and the Seller during the sale.
1.5. E-store – the Seller's homepage/online store (www.eliiza.eu) which allows identification of the Buyer, his reservations, contact information, payment and delivery information;
1.6. Order – list of goods purchased by the Buyer.
1.7. Working day - any day of the week, except for Saturdays, Sundays and holidays, which are holidays according to Latvian legislation.
1.8. BRANCHESS store – a physical clothing store where ELiZA brand products are available for sale.
2. General provisions
2.1. These Terms are a legal document that is binding on both parties and sets out the rights, obligations of the Buyer and the Seller, the terms of purchase and payment, the order delivery and return procedure and other sales and purchase terms related to the sale of the Seller's goods.
2.2. Before placing an order, the Buyer must familiarize himself with these terms and confirm that he has done so by submitting the necessary information, concluding contracts and delivery requests.
2.3. The seller has the right to change the terms at any time in accordance with the requirements of the law. The buyer will be informed about changes to the eshop rules.
3. The moment of conclusion of the contract
3.1. The contract between the Buyer and the Seller is concluded at the moment when the Buyer creates an order in the e-store, submits all the necessary information to be able to conclude the contract and deliver the goods, and presses the "Make an order" button.
4. Buyer's rights and obligations
4.1. Right of withdrawal
4.1.1. The buyer who makes a purchase in the e-store has the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day when the Buyer or a third party other than the carrier and designated by the Buyer obtains physical possession of the goods or, if there are several goods in one order, but delivered separately - after 14 days from the day when the Buyer or a third party a person who is not the carrier and designated by the Buyer obtains physical possession of the last item.
4.1.2. In order to exercise the right of withdrawal, the Buyer fills out the withdrawal form attached to the contract (the form is attached to each order) or sends a free-form e-mail to the Seller's email address: [email protected], stating the wish to refuse the product (- (e.g.), indicating name, surname, order number, name of the product with the size to be returned, as well as information on the date of ordering, payment and receipt of the product. [email protected] stating the wish to refuse the product (- (e.g.), indicating name, surname, order number, name of the product with the size to be returned, as well as information on the date of ordering, payment and receipt of the product.
4.1.3. If the Buyer decides to use his right to cancel the purchase contract, the Buyer must immediately, but no later than within 14 days after the day the Buyer received the order, send the goods back or return them to one of the stores listed on the eshop website (clause 6.2.2. ). In order to comply with the withdrawal period, it is sufficient to send the Buyer's notification to email [email protected] about exercising the Buyer's right of withdrawal before the expiry of the withdrawal period, before sending the goods back. [email protected] about exercising the Buyer's right of withdrawal before the expiry of the withdrawal period, before sending the goods back.
4.1.4. Within 14 calendar days after the Buyer's notification of cancellation of the order, the Seller must refund the Buyer the entire amount paid for the goods, except for the fee for the delivery of the goods. The Seller withholds the refund until the Seller has received the goods back.
4.1.5. The refund is made using the same method that the Buyer used for payment. The money is refunded to the Buyer's bank account from which the payment for the goods was made. The Seller is not responsible for failure to make a refund or delay in payment for the returned goods if the Buyer has provided incorrect information necessary for the refund.
4.2. Conditions for returning goods.
4.2.1. The buyer can use above 4.1. the rights referred to in paragraph 1, if all the following conditions are met:
4.2.1.1. the product is not damaged or its appearance has not changed significantly;
4.2.1.2. the item has not been worn and has retained its consumer characteristics;
4.2.1.3. the product is returned with intact all internal and external tags, that were on the product at the time of purchase, i.e. i.e. they are not cut, removed, etc.
4.2.2. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer is responsible for any kind of decrease in the value of the goods, if the goods have been used in a way that is incompatible with the principle of good faith, including used for a purpose other than to determine the characteristics of the goods. The product must be returned in its original packaging, in the same condition as it was received. If the product is not fully assembled, is damaged, messy or not properly packed, the Seller has the right not to accept the product, as well as not to refund the money paid for the product to the Buyer.
4.2.3. The Seller has the right not to accept the returned goods if the Buyer does not follow the procedure for returning the goods specified in this article.
4.3. Resize. If the Buyer needs a product(s) of a different size, before returning the goods, the Buyer must contact the Seller by e-mail to [email protected] regarding the return of the order with the desire to exchange the ordered product(s) for a different size. This is necessary so that the availability of the desired size can be checked. When returning a product of the wrong size, the provisions of 4.1 listed above apply. – 4.2. the provisions of paragraphs.
4.4. Return methods. The buyer can return the goods:
4.4.1. in any of the stores considered in point 6.2.2.
4.4.2. by sending them using self-service terminals to Alūksne OMNIVA T/C Maxima X parcel post, Pils iela 9B, Alūksne, indicating the recipient's contact phone number +37125733233.
4.5. Product quality guarantee.
4.5.1. According to the Consumer Rights Protection Act 2015, consumers have the right to a refund or replacement of the product if the product is defective. In this case, the Buyer must contact the Seller in writing to start the return process, via e-mail: [email protected] and provide his/her data - name, reason for returning the goods, order number or invoice number confirming payment for the goods, contact information (telephone number or e-mail address) and bank details (account number, bank name and code), if the amount (or part thereof) paid for the product(s) must be refunded to the Buyer's bank account.
4.5.2. After receiving the returned product, the Seller will carefully check it and within a reasonable period of time, but no later than 14 days, notify the Buyer by e-mail or telephone whether the product will be exchanged or a refund will be made (upon prior agreement).
4.5.3. If the Buyer requests a refund and such request is justified, the entire amount paid for the product will be refunded, excluding the delivery fee and the cost of returning the package. The refund is made using the same method that the Buyer chose to purchase the goods.
4.5.4. The seller is not responsible for non-compliance of the color, shape or other characteristics of the goods in the e-store with the actual size, color and shape of the goods due to the display characteristics of the device used by the Buyer.
4.6. Responsibility
4.6.1. The buyer is fully responsible for the correctness of the personal data provided. If the Buyer does not provide certain personal data, the Seller is not responsible for the resulting consequences and is entitled to demand direct damages from the Buyer.
4.6.2. The buyer is responsible for all actions performed while using the e-shop.
4.6.3. The buyer must pay for the goods and accept them in accordance with the procedure set out in these terms. If the Buyer refuses to accept the delivered goods without a valid reason, the Buyer must pay the cost of returning the goods at the request of the Seller.
4.6.4. The Seller is released from any liability in the event that the Buyer, despite the Seller's recommendations, has not familiarized himself with these terms, although the Buyer was provided with such an opportunity.
5. Seller's rights and obligations
5.1. The seller has the right, at his discretion, to determine the minimum amount of the order, that is, the minimum amount for which free delivery of goods will be made.
5.2. If the Buyer tries to threaten the stability and security of the e-shop or violates his obligations, the Seller has the right to suspend or limit the Buyer's access to the e-shop immediately and without prior warning.
5.3. After placing the order, in case of confusion about the information provided in the order, the Seller contacts the Buyer using the provided contact information. If the Seller fails to contact the Buyer within three (3) business days, the Seller has the right to cancel the order without prior notice to the Buyer.
5.4. The seller reserves the right to withdraw goods from the online store at any time and to change the information in the online store.
5.5. The Seller agrees to allow the Buyer to use the services of the e-shop based on these terms and conditions set out in the e-shop.
5.6. The Seller undertakes to respect the Buyer's privacy and the right to personal information and to process the Buyer's personal data only in accordance with the rules and procedures established by Latvian legislation.
5.7. The Seller must deliver the goods in accordance with these terms in the manner chosen by the Buyer.
5.8. In cases where the Seller cannot deliver the goods ordered by the e-store due to such unforeseen reasons or because the goods are not in stock, the Seller has the right to terminate the purchase agreement by notifying the Buyer. In this case, the Seller can offer the Buyer another product of the same quality and value, informing the Buyer about it using the contact information provided by the Buyer. If the Buyer refuses to accept the similar item(s) or another item(s) with similar parameters, the Seller returns the money paid to the Buyer within three (3) working days after the fact has been established, if the payment for the item(s) has already been made.
6. Order payment procedure, delivery, delivery fee and deadlines
6.1. The buyer pays for the order using the payment tools embedded in the eshop (Paysera) or by bank transfer, paying the invoice corresponding to the order sent by email. The invoice is prepared electronically and is valid without a signature. When paying by invoice, the order number must be specified in the bank payment order. If the invoice is not paid within one (1) working day, the order is canceled. When the Buyer pays for the e-store order by bank transfer, an additional fee determined by the bank may be applied. These additional costs related to the bank transfer are borne by the Buyer.
6.2. Order delivery:
6.2.1. When buying goods in the e-store, before paying for the order, the Buyer must choose the delivery method (pickup in the store or delivery to the parcel) and specify the exact delivery address.
6.2.2. The buyer, choosing the delivery method - pick up in the store - can apply to pick up the order at the following BRANCHESS store addresses:
6.2.2.1. Dārza iela 4, Alūksne, LV-4301;
6.2.2.2. t/c “Valleta”, Rīgas iela 4, Valmiera, LV-4201;
6.2.2.3. t/c “Domina Shopping”, Ieriķu iela 3, Rīga, LV-1084;
6.2.2.4. t/c “Kurzeme”, Lielā iela 13, Liepāja, LV-3401;
6.2.2.5. t/c “Tobago”, Lielais prospekts 3/5, Ventspils, LV-3601.
6.2.3. Before paying for the order, the buyer is informed that when choosing the delivery "pick up in the store", the delivery of the item/s to the selected store from the warehouse may take up to 7 working days. The Seller is released from responsibility for failure to meet the delivery deadline if the delivery of the goods fails or is delayed due to the Buyer's fault or for reasons beyond the Seller's control.
6.2.4. The buyer, choosing the delivery method - pickup in the store - undertakes to collect the order within 7 days, from the moment the order is available for collection in the selected BRANCHESS store (the customer is informed about this by phone), otherwise the order will be canceled.
6.2.5. Products from the e-store can be delivered to parcels in Latvia, Estonia and Lithuania with Omniva.
6.2.6. When choosing the Omniva package as the delivery method, the order arrives in the package chosen by the Buyer within 5 working days (in Lithuania and Estonia within 7 working days) after the payment for the order has been received. The Buyer is informed by email about the placing of the order in the package (shipping). The Buyer is informed about the arrival of the order in the parcel with a text message from Omniva, which contains the door code, the location of the parcel and the storage period. The order is stored in the package for 7 calendar days. After the expiration of the mentioned term, the order is sent back to the Seller. In the event that the Buyer does not collect the order within the aforementioned term, the Buyer is obliged to reimburse the costs associated with resending the order.
6.2.7. The buyer undertakes to accept the order or to designate a person to accept the order at the time of ordering. If the buyer (or his designated person) cannot accept the order, or if the order is delivered to the BRANCHESS branch or parcel post Omniva station indicated by the buyer, but it is indicated incorrectly, the buyer has no right to make any claims against the seller for the delivery of the order.
6.3. Shipping fee:
6.3.1. Pickup in the store is free, regardless of the order amount.
6.3.2. If the order amount exceeds 50 EUR, delivery to the selected Omniva parcel in Latvia is free of charge. If the amount of the order does not exceed 50 EUR, then the delivery fee in the territory of Latvia with the Omniva package is 3 EUR (three euros).
6.3.3. If the order amount exceeds 80 EUR, delivery to the selected Omniva parcel in Lithuania or Estonia is free of charge. If the amount of the order does not exceed 80 EUR, then the delivery fee to Lithuanian or Estonian Parcomat Omniva is 6 EUR (six euros).
6.3.4. The exact delivery fee is specified in the eshop before the order is confirmed. The shipping fee is not changed after the order is confirmed.
6.3.5. The Seller is never responsible for the violation of the terms of delivery of the goods, if the goods are not delivered due to the fault of the Buyer or due to circumstances caused by the Buyer.
6.3.6. If the package of the shipment is damaged (wrinkled, wet or otherwise externally damaged), the item(s) is damaged and/or non-compliant, the Buyer must immediately inform the Seller in writing.
7. Personal information
7.1. When placing an order, the Buyer must provide personal information that allows the Seller to identify the Buyer in order to deliver the order and to be able to contact the Buyer for additional information, if necessary, or to use the Buyer's information for direct marketing purposes (with the Buyer's permission).
7.2. When placing an order, the Buyer agrees that the communication necessary for the delivery of the product will be carried out using the email address and phone number specified by the Buyer.
7.3. If the Buyer wishes that his e-mail address or phone number will no longer be used for direct marketing purposes, he must inform the Seller about this by sending the relevant amount to the Seller's email address [email protected].
7.4. The Seller confirms that the Buyer's personal data will be processed only for the purpose of purchasing goods, and will also be used for direct marketing purposes (unless the Buyer declares that he does not want his personal data to be used for direct marketing purposes, as mentioned in Article 7.3 of these regulations) . The Seller agrees not to disclose the Buyer's personal data to third parties, except for the Seller's partners who provide goods delivery or other services related to the Buyer's order. In all other cases, the Seller may disclose the Buyer's personal data to third parties only in accordance with the provisions of Latvian legislation.
7.5. The Seller does not process or store the Buyer's sensitive data (payment card information). Payments are made through the "Paysera Checkout" service provided by the Lithuanian payment operator Paysera LT, UAB
7.6. The buyer, as a data subject, has the right to receive information about how his personal data is processed in order to be able to regulate, cancel or object to the processing of his data.
7.7. In order to provide the Buyer with full functionality of the e-catalogue, the Seller saves certain information on the Buyer's computer (device), called cookies. The Seller uses the stored information to identify the Buyer as a previous visitor to the eshop, he has access to information about the purchases made, and this information also ensures the preservation of website visit statistics. The Buyer has the opportunity to review the information (cookies) stored by the Seller, and the Buyer can delete part or all of the stored cookies. Likewise, the Buyer has the right to object to the recording and use of information (cookies) on his computer (device), but in this case some functions of the e-shop may not be available to the Buyer. By agreeing to the terms of use of cookies, the Buyer agrees that the information is stored on the Buyer's computer (device). The Buyer can withdraw his consent at any time by changing the settings of his browser or by sending a request to the Seller.
7.8. Any request or order related to the processing of personal data must be submitted by the Buyer to the Seller in writing. The Seller, upon receiving such a request or order, must respond in writing to the Buyer no later than thirty (30) calendar days.
7.9. The buyer may not use the services of the e-store if he does not agree with the provisions in this section regarding the protection of personal data.
8. Final provisions
8.1. The seller reserves the right to amend and supplement these Terms and other related documents. All amendments and additions to the Terms enter into force on the day they are published in the eshop. If the Buyer does not agree with the new version of the Terms, the Buyer has the right to refuse the amendments and additions, however, in such a case the Buyer loses the right to use the eshop.
8.2. These regulations have been developed in accordance with Latvian legislation.
8.3. Latvian legislation applies to all legal relationships arising from the provisions mentioned in this document.
8.4. All disagreements arising from the implementation of these regulations must be resolved through negotiations. If it is not possible to reach an agreement through negotiations, disputes are resolved in accordance with Latvian legislation.
V-44, SIA
A/S "Swedbank", code HABALV22
LV67HABA0551041266394
44 - 10 Krišjāņa Barona Street,
Riga, LV-1011
Reg. No. 44103104760
+371 25733233